December 31, 2017 Deadline

Don’t Risk Interruption of Voucher Payments

If you are a WASS Coordinator and have already completed TRACS User Certification for staff with access to HUD’s TRACS/iMAX systems, please disregard this message.

On September 1, 2017, HUD introduced new security requirements for TRACS Users. Before December 31, 2017, one of the property TRACS Coordinators must certify each TRACS User. 

Certifying TRACS Users ensures that you will continue to have the ability to send TRACS files and receive TRACS messages. If you cannot send vouchers and certifications to HUD, the property will not be paid.

In August, HUD hosted a complimentary online training to explain the TRACS Recertification process. The property Coordinator should view this training to understand the steps that must be completed to recertify each TRACS User. 

In order to assist our customers who are WASS Coordinators, RBD has developed a “Quick Start” for TRACS User Recertification. This provides step-by-step instructions to assist Coordinators in the certification process.

Links to the training, the Q&A and the Mandatory TRACS User Recertification Quick Start are available on the RBD Resources web site at https://www.rbdnow.com/resources/tracsimax.

Don’t delay! Completing this process now will ensure that your TRACS processing will not be interrupted. 

Questions relative to the FY 2017 TRACS User Recertification requirement should be addressed to TRACS@hud.gov or the HUD Helpdesk at 1-800-767-7588.