RBD has been fielding an increasing number of calls from you, our customers, asking how to handle Annual Recertification tasks and an increasing number of requests for Interim Recertification.
There is a lot to think about. We really can’t wait to complete certifications when residents’ income has been reduced and/or expenses (child care) have increased. It’s important to complete the necessary paperwork quickly to determine new Tenant Rent and Subsidy Payments. But there are new challenges that we have never had to address before.
Concerns about face-to-face contact, limited ability to contact verification sources and increasing numbers of requests for a review of income are new challenges that property managers are struggling to address. There are many alternatives to owner/agents including, but not limited to: